Customer Service Agents

About NOK HC

NOK HC, a subsidiary of NOX Holding, is renowned for its distinguished HR Solutions and Outsourcing services. Established in 2018, our company is dedicated to creating meaningful value for both clients and employees through innovation, integrity, and excellence. We foster a collaborative and supportive environment that inspires professional growth and achievement.

Role Summary: Customer Service, English Communication & Sales Support

Join our team as a Customer Service Agent and be the first point of contact for our valued customers. Your role is essential in ensuring every interaction is positive, professional, and solution-focused. We are seeking an empathetic and proactive communicator with a passion for customer orientation and the ability to identify sales opportunities as part of your high-quality service delivery.

Key Responsibilities for Customer Service Agents

Respond promptly and effectively to customer inquiries via phone, email, or chat in English.
Deliver clear information on products, services, and policies using excellent communication skills.
Identify customer needs and offer tailored solutions, recommending additional products or services when appropriate.
Demonstrate strong customer orientation by resolving concerns and ensuring customer satisfaction throughout the interaction.
Document customer interactions and feedback accurately in our CRM system.
Collaborate with colleagues and other departments to resolve complex issues and improve service processes.
Uphold NOK HC’s standards of integrity and professionalism in all customer-facing activities.

Skills & Competencies Required: English Fluency, Sales and Communication

Fluent English communication skills—both spoken and written.
Proven ability in customer service or client-facing roles, ideally in an international environment.
Comfortable with sales approaches and converting service queries into sales opportunities.
Demonstrated customer orientation, empathy, and a solution-driven mindset.
Strong active listening, interpersonal, and problem-solving abilities.
Ability to multitask, prioritise, and perform under pressure in a dynamic work setting.

Preferred Experience in Customer-Focused Environments

Previous experience in customer service, sales support, or contact centre roles is an advantage.
Familiarity with CRM systems, ticketing tools, and remote communication platforms.
Track record of achieving or exceeding customer satisfaction targets.

What We Offer: Competitive Benefits and Growth Opportunities

Attractive salary package and incentives linked to performance.
Medical and social insurance coverage.
Opportunities for career advancement and continuous professional development.
Inclusive, team-oriented working culture that values diversity and respect.
Structured onboarding and ongoing learning support.

Join Our Customer Service & Sales Talent Pool

If you are passionate about delivering exceptional customer care, thrive in a fast-paced environment, and are motivated by both teamwork and individual success, we would love to hear from you. Contribute your communication, sales, and customer service expertise to NOK HC and help us exceed customer expectations.

Apply now to embark on your next professional journey with NOK HC.

An Egyptian S.A.E. company, founded in 2018 with a clear vision to redefine benchmarks for the Human Resources Outsourcing industry by providing full-fledged HR Services to support companies offloading multiple processes and technologies, such as benefits and payroll, and focus more on its core business operations. We believe that human capital is a vital asset of any successful company, and a proper investment in this asset ensures achieving business objectives and accelerates the organization’s development and growth. As a part of the leading “NOX Holding” group, we are utilizing the group’s strong portfolios & networks in IT “HW & SW”, logistics, distribution, courier & shipping, in addition to financial & facilities management which give us an edge with our tailored solutions that makes our solutions easier, faster, effective and cost efficient to our partners.