About NOK HC

NOK HC is a leading provider of innovative HR Solutions and Outsourcing services, operating as a subsidiary of NOX Holding since 2018. Our mission is to support both clients and employees in achieving growth and excellence, fostering a workplace built on respect, collaboration, and professional development.

Customer Service, Communication and English Skills in Action

As a Customer Service Agent at Amazon, you will play an essential role in providing first-class support to our diverse customer base. You will serve as a positive, solution-oriented representative, ensuring each interaction builds trust and exceeds customer expectations. This role is ideal for communicative individuals with a flair for sales and a strong commitment to customer orientation.

Core Responsibilities: Excellence in Customer Orientation & Sales

• Deliver prompt, accurate, and courteous responses to customer queries via telephone, email, or chat, always in English.
• Present clear and concise information on an array of products and services, leveraging your strong communication skills.
• Identify customer needs and offer relevant solutions, actively promoting suitable products or services when appropriate.
• Demonstrate empathy and professionalism in addressing client issues, ensuring a high level of satisfaction with every contact.
• Maintain accurate records of all customer communications and feedback within our CRM platform.
• Collaborate within your team and with other departments to resolve complex inquiries and continuously improve service processes.
• Adhere to NOK HC’s values of integrity, respect, and outstanding customer service in all professional interactions.

Required Skills: English Fluency, Communication, Sales Mindset

• Exceptional English language proficiency, both written and verbal.
• Demonstrated experience in customer service or related, client-facing roles, preferably within an international context.
• A confident approach to upselling and supporting sales initiatives within service conversations.
• Strong customer focus, with the ability to listen actively, understand needs, and deliver clear solutions.
• Outstanding interpersonal, communication, and problem-solving abilities.
• Capacity to handle multiple tasks and prioritise in fast-paced situations.

Ideal Experience: English Customer Service & Sales Support

• Background in customer service, contact centre, or sales support roles (advantageous but not required).
• Familiarity with CRM systems and digital communication tools.
• Experience in achieving or surpassing customer satisfaction targets.

What NOK HC Offers: Professional Growth & Inclusive Culture

• Competitive compensation package and incentive schemes linked to performance.
• Comprehensive medical and social insurance coverage.
• Clear career progression paths with continuous learning and development resources.
• Culturally diverse, inclusive, and team-focused work environment.
• Comprehensive onboarding and support from day one.

Apply for a Customer Service Career with English & Sales Focus

Are you passionate about customer service, skilled in English communication, and motivated by opportunities to support sales? If you thrive in a dynamic team environment and want to grow your career with a company committed to excellence, NOK HC welcomes your application.

Apply now and start your next career chapter at NOK HC—a place where your customer service, English, and sales skills make a real impact.