About the Opportunity

Be part of Noon’s growing Customer Service team as a CS Agent. You’ll serve a diverse customer base for one of the region’s largest digital marketplaces, driving satisfaction and supporting customer needs with professionalism, energy, and a solutions mindset. Daily, you’ll deliver outstanding communication in English, identify sales opportunities, and ensure that every customer leaves satisfied—making a real difference to Noon’s success and to each unique interaction.

Customer Service in English: Sales, Communication, and Customer Orientation

As a CS Agent, you will be the first point of contact for Noon’s valued customers. Through email, live chat, and phone, you’ll address product queries, solve challenges, and present new offers—all using clear, friendly English. Your communication skills, sales focus, and customer orientation will ensure every customer receives tailored advice and prompt resolutions, enhancing brand loyalty and satisfaction.

Main Responsibilities: Customer Engagement & Communication Excellence

• Respond to customers quickly with clear, accurate, and professionally written or spoken English, providing exceptional service for all enquiries.
• Understand and assess each customer’s needs, offering helpful guidance and personalised product or service suggestions.
• Proactively identify and promote Noon products and services, supporting sales targets and contributing to business growth.
• Manage challenging conversations with empathy, patience, and a goal to resolve issues in a positive, timely manner.
• Record customer interactions and feedback accurately in Noon’s CRM, maintaining high data integrity for follow-up and analysis.
• Collaborate with other teams to resolve complex problems and improve service and sales processes.
• Uphold Noon’s inclusive values and represent the brand in a professional, welcoming way at all times.

Essential Skills: English, Communication, Sales & Customer Orientation

• Strong verbal and written English skills for clear, effective communication across all customer channels.
• Previous experience in customer service, sales, or a similar client-facing environment is an advantage.
• Confidence in sales conversations, with the ability to highlight relevant Noon products when appropriate.
• Demonstrable customer orientation, strong listening skills, and a commitment to first-time resolution.
• Excellent interpersonal skills and adaptability to shifting priorities in a fast-paced environment.
• Solid organisational skills, attention to detail, and ability to manage multiple enquiries simultaneously.

Preferred Background: Customer Service and Sales in English-Speaking Environments

• Experience in e-commerce, retail, or digital service sectors is beneficial.
• Familiarity with CRM systems and digital communication tools.
• Proven track record of exceeding customer satisfaction metrics or sales goals.

Why Join Noon: Growth, Diversity & Customer Impact

• Competitive compensation with incentives for sales and service excellence.
• Comprehensive benefits and staff wellbeing initiatives.
• Access to regular training, upskilling opportunities, and a clear development path.
• An inclusive, diverse team culture where your ideas and growth matter.
• Structured onboarding and ongoing support to help you succeed from day one.

Develop Your Career in Customer Service and Sales at Noon

If you are motivated by supporting people, communicating in English, and growing your sales acumen, Noon offers the perfect opportunity. Join our high-energy team to make a genuine impact with every customer interaction and take the next step in your career.

Your ability to connect, communicate, and sell in English can shape great experiences at Noon—apply now and be part of something exceptional.