Customer Service Agents

Location:

Maadi-Technology Park

Customer Service Agent – Exciting Career Opportunity in Egypt

Customer Support and Sales – Join Our Inclusive Team

Our company is looking for dedicated and positive Customer Service Agents to join our professional team in Zamalek. If you are committed to delivering outstanding customer support and achieving sales goals, this role is an exciting step forward in your career. We encourage applicants of all genders, backgrounds, and levels of experience who meet the requirements below.

Customer Service and Communication – Key Responsibilities

Professionally manage inbound and outbound customer interactions via phone, email, and chat for efficient query resolution.
Supply customers with clear and accurate information on products and services, tailoring solutions to individual needs.
Identify and pursue cross-selling and upselling opportunities in line with sales targets.
Handle and resolve customer concerns in a timely manner to ensure satisfaction and promote loyalty.
Accurately maintain and update customer records in compliance with data protection regulations.
Uphold a consistently courteous, respectful, and professional demeanour in all communications.

Qualifications – Customer Service Experience and Required Skills

Age: 23 to 28 years old.
Bachelor’s degree required (graduates only).
Excellent written and verbal English communication skills are essential.
Customer-focused mindset with a passion for problem-solving and solution provision.
Confident communication and active listening abilities.
Previous sales or customer service experience is an asset (but not mandatory; relevant experience will be considered for the final package).
Preparedness to work 8-hour rotational shifts, including evenings and weekends as scheduled.
Calm, patient disposition and the ability to work under pressure and handle challenging situations professionally.

Remuneration and Benefits – Customer Support Agent

Fixed Salary
Social & Medical Insurance: Comprehensive coverage
Work-life balance: 2 days off per week
Full training and ongoing professional development
High-potential pathway for career growth within a respected company

Workplace Culture – Why Build Your Customer Service Career with Us?

Welcoming, inclusive, and gender-neutral environment
Professional growth through mentorship and team collaboration
Experience in a modern, dynamic industry sector
Supportive colleagues and leadership to help you thrive

Application Process – Your Next Step

Are you ready to start your customer service and sales journey in a thriving organisation? If you have strong English skills, a customer-focused attitude, and a desire to build your career, we encourage you to apply today. All candidates will be considered fairly regardless of gender or personal background.

An Egyptian S.A.E. company, founded in 2018 with a clear vision to redefine benchmarks for the Human Resources Outsourcing industry by providing full-fledged HR Services to support companies offloading multiple processes and technologies, such as benefits and payroll, and focus more on its core business operations. We believe that human capital is a vital asset of any successful company, and a proper investment in this asset ensures achieving business objectives and accelerates the organization’s development and growth. As a part of the leading “NOX Holding” group, we are utilizing the group’s strong portfolios & networks in IT “HW & SW”, logistics, distribution, courier & shipping, in addition to financial & facilities management which give us an edge with our tailored solutions that makes our solutions easier, faster, effective and cost efficient to our partners.