Customer Service Agents

Location: Technology Park- Maadi (On-site, full-time, 9–5)

Department: Customer Service

Reports to: Customer Service Team Leader

Customer Service & Sales Support – Enhance Client Engagement and Experience

Are you driven by delivering outstanding customer experiences? Join our team as a Customer Service Agent and play a pivotal role in supporting our clients, resolving queries, and identifying sales opportunities. You will be essential in building client trust, providing knowledgeable assistance, and enriching our reputation for excellence.

Key Responsibilities for Customer Service & Communication Excellence

Proactively engage with customers via phone, email, and online chat to provide timely, accurate, and friendly support.
Listen attentively to understand customer needs, resolve issues efficiently, and ensure high satisfaction levels.
Identify upselling and cross-selling opportunities to support team sales targets while always putting the customer first.
Maintain up-to-date product knowledge to offer informed solutions and guide customers through their enquiries.
Document all customer interactions clearly in the CRM system, ensuring complete and accurate records.
Collaborate closely with colleagues to deliver seamless end-to-end service and contribute to continuous improvement.

Customer Orientation & English Communication Skills – What We’re Looking For

1–3 years of proven customer service experience or sales experience in a fast-paced, client-facing environment.
Demonstrated ability to handle client concerns and consistently deliver positive outcomes.
Fluent in French, Excellent in English
Customer-first mindset, strong listening skills, and a professional, problem-solving approach.
Comfortable navigating CRM systems and basic office applications.
Exceptional organisation, time management, and adaptability to new challenges.

Working Conditions & Benefits for Customer Support Roles

On-site full-time role (9–5), two fixed days off per week.
No business travel required.
Comprehensive social and medical insurance coverage.
Transportation allowance, including fuel credit, provided.
Company-issued mobile phone and SIM card for official use.

Grow Your Career in Customer Service – Join Our Inclusive Team

We welcome customer-focused professionals from all backgrounds to apply. If you are motivated by service excellence and sales, and eager to contribute to a diverse, gender-neutral workplace, apply now. Be part of a company where your dedication is valued, and your growth is supported.

An Egyptian S.A.E. company, founded in 2018 with a clear vision to redefine benchmarks for the Human Resources Outsourcing industry by providing full-fledged HR Services to support companies offloading multiple processes and technologies, such as benefits and payroll, and focus more on its core business operations. We believe that human capital is a vital asset of any successful company, and a proper investment in this asset ensures achieving business objectives and accelerates the organization’s development and growth. As a part of the leading “NOX Holding” group, we are utilizing the group’s strong portfolios & networks in IT “HW & SW”, logistics, distribution, courier & shipping, in addition to financial & facilities management which give us an edge with our tailored solutions that makes our solutions easier, faster, effective and cost efficient to our partners.