Customer Service Agents

Looking to take your career in customer service to the next level? We are seeking enthusiastic, results-oriented Customer Service Agents to join our growing team. You will play a vital role in delivering a seamless customer experience, handling enquiries, resolving issues, and ensuring every interaction reflects our commitment to exceptional service.

Customer Service Agent Role Responsibilities – Providing Excellent Customer Support

Respond promptly and professionally to incoming customer enquiries via phone, email, chat, or in-person channels.
Resolve customer concerns, complaints, and issues by identifying solutions and following up as needed to ensure satisfaction.
Update customer records accurately using the company’s CRM or ticketing system.
Communicate clearly and empathetically, maintaining a positive and respectful approach with all customers.
Escalate complex or unresolved cases to the appropriate department according to company procedures.
Provide customers with accurate information about products, services, and company policies.
Collaborate with team members and cross-functional departments to deliver a consistent and supportive customer experience.
Work towards individual and team targets for response times, customer satisfaction, and resolution rates.

Key Qualifications & Skills for Customer Service Success

Previous experience in a customer service, support, call centre, or hospitality environment is an advantage.
Excellent verbal and written communication skills in Spanish; additional languages are a plus.
Strong problem-solving abilities and patience when dealing with enquiries or challenging situations.
Good computer skills and ability to learn new software systems quickly.
A team-focused approach with a commitment to delivering positive results.
Flexibility to work shifts, including weekends and evenings, as required.
Minimum high school diploma or equivalent (advanced education is a plus).

Working Conditions & Benefits – Customer Service Careers

Working hours: 8 hours per day with scheduled shifts (rotational shifts as required; full details provided during interview).
Day off: 2 days per week.
Social insurance provided.
Locations available: Technology Park-Maadi
Supportive, inclusive work environment focusing on team development.
Opportunities for advancement and professional growth within the company.

Desired Attributes – Who Succeeds in This Customer Service Role?

Empathetic, patient, and customer-obsessed attitude.
Resilience and adaptability in a fast-paced, changing environment.
Reliability, punctuality, and strong work ethic.
Professional phone manner and the ability to communicate clearly with diverse individuals.

How to Apply for Our Customer Service Agent Job Openings

If you are passionate about creating outstanding customer experiences and want to grow your career in a thriving organisation, we want to hear from you. Apply now to join our team as a Customer Service Agent and help us set new standards in customer satisfaction.

An Egyptian S.A.E. company, founded in 2018 with a clear vision to redefine benchmarks for the Human Resources Outsourcing industry by providing full-fledged HR Services to support companies offloading multiple processes and technologies, such as benefits and payroll, and focus more on its core business operations. We believe that human capital is a vital asset of any successful company, and a proper investment in this asset ensures achieving business objectives and accelerates the organization’s development and growth. As a part of the leading “NOX Holding” group, we are utilizing the group’s strong portfolios & networks in IT “HW & SW”, logistics, distribution, courier & shipping, in addition to financial & facilities management which give us an edge with our tailored solutions that makes our solutions easier, faster, effective and cost efficient to our partners.