Senior Client Management Specialist
We are hiring a Senior Client Management Specialist to manage client accounts and ensure consistent, high-quality service delivery across recruitment and HR operations. You will act as the primary coordination point between clients and internal teams to ensure requirements are met on time and to standard. The role directly impacts client satisfaction, retention, and operational efficiency.
About us
NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.
Key Responsibilities
Support management in overseeing client accounts and meeting agreed service requirements.
Handle daily client communication, inquiries, and service requests professionally.
Coordinate with recruitment and operations teams to prioritize and deliver job orders on time.
Maintain and update client reports, job order status, and service performance metrics.
Ensure accurate data entry and updates in CRM and ATS systems.
Follow up with internal teams on shortlists, onboarding documents, and operational deliverables.
Prepare operational and performance reports and identify process improvement opportunities.
Address and resolve client issues, escalating complex cases when necessary.
Requirements
Bachelor’s degree in Business Administration, Human Resources, or a related field.
2–3 years of experience in HR outsourcing, recruitment operations, or client service management.
Hands-on experience with ATS and CRM systems is preferred.
Excellent written and spoken English.
Strong client communication, coordination, and follow-up skills.
High attention to detail with strong organizational and multitasking ability.
Proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.
- Department
- Customer Service
- Role
- Client Operations
- Locations
- NOK HC - HO
About NOK Human Capital
An Egyptian S.A.E. company, founded in 2018 with a clear vision to redefine benchmarks for the Human Resources Outsourcing industry by providing full-fledged HR Services to support companies offloading multiple processes and technologies, such as benefits and payroll, and focus more on its core business operations. We believe that human capital is a vital asset of any successful company, and a proper investment in this asset ensures achieving business objectives and accelerates the organization’s development and growth. As a part of the leading “NOX Holding” group, we are utilizing the group’s strong portfolios & networks in IT “HW & SW”, logistics, distribution, courier & shipping, in addition to financial & facilities management which give us an edge with our tailored solutions that makes our solutions easier, faster, effective and cost efficient to our partners.
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