Talent Acquisition & Onboarding

• Manage the full recruitment lifecycle for all corporate and store positions, from job posting and sourcing to interviewing and offer negotiation.

• Develop and implement effective recruitment strategies to attract a diverse and high-quality candidate pool for high-volume retail roles.

• Conduct new employee onboarding and ensure a positive, informative experience that sets up new hires for success.

2. Performance Management & Training

• Administer the company-wide performance review program, ensuring consistency and fairness across all departments.

• Work with department managers to address performance issues and develop staff through coaching and corrective action plans.

• Design and deliver training programs on topics such as compliance, management skills, customer service, and company policies.

3. Employee Relations & Engagement

• Serve as the primary point of contact for employee inquiries regarding policies, benefits, compensation, and general HR matters.

• Conduct thorough and objective investigations into employee complaints, harassment allegations, and other workplace issues.

• Develop and execute programs to boost employee morale, satisfaction, and retention in the retail environment (e.g., employee appreciation events, recognition programs).

4. Compensation & Benefits Administration

• Administer employee benefits programs, including enrollments, terminations, and annual open enrollment.

• Ensure accurate and timely processing of payroll data (in partnership with finance/payroll providers).

• Conduct compensation benchmarking for key retail roles to ensure competitive and equitable pay structures.

5. HR Compliance & Policy

• Ensure the company's HR practices comply with all federal, state, and local employment laws and regulations.

• Maintain and update the Employee Handbook, HR policies, and standard operating procedures.

• Manage and maintain all employee records, ensuring data integrity and confidentiality.