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NOK Human Capital career site
IT & Software Development · NOK HC - HO

IT Helpdesk

We are hiring an IT Helpdesk Specialist to provide first-line technical support and ensure smooth daily IT operations. You will troubleshoot hardware and software issues, support users, and maintain system reliability across the organization. The role directly impacts productivity, system uptime, and employee experience.

About us
NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.


Key Responsibilities

  • Provide first-line technical support for hardware, software, and network issues.

  • Troubleshoot, diagnose, and resolve IT incidents and service requests.

  • Install, configure, and maintain user devices, applications, and peripherals.

  • Escalate complex technical issues to higher-level support teams when needed.

  • Maintain accurate records of incidents, solutions, and asset information.

  • Support user onboarding, offboarding, and access management.

  • Ensure compliance with IT policies, security standards, and best practices.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.

  • 1–3 years of experience in IT support, helpdesk, or technical support roles.

  • Strong knowledge of Windows environments, basic networking, and common business applications.

  • Ability to diagnose and resolve technical issues efficiently and professionally.

  • Strong communication and customer service skills.

  • Willingness to work on-site and provide hands-on technical support.

Department
IT & Software Development
Role
IT Helpdesk
Locations
NOK HC - HO
Employment type
Full-time

Job Opportunities

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About NOK Human Capital

An Egyptian S.A.E. company, founded in 2018 with a clear vision to redefine benchmarks for the Human Resources Outsourcing industry by providing full-fledged HR Services to support companies offloading multiple processes and technologies, such as benefits and payroll, and focus more on its core business operations. We believe that human capital is a vital asset of any successful company, and a proper investment in this asset ensures achieving business objectives and accelerates the organization’s development and growth. As a part of the leading “NOX Holding” group, we are utilizing the group’s strong portfolios & networks in IT “HW & SW”, logistics, distribution, courier & shipping, in addition to financial & facilities management which give us an edge with our tailored solutions that makes our solutions easier, faster, effective and cost efficient to our partners.

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IT & Software Development · NOK HC - HO

IT Helpdesk

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