Client Success Specialist
We are hiring a Client Success Specialist to support client satisfaction, retention, and account growth across a portfolio of B2B clients. You will work closely with senior team members to support onboarding, adoption, reporting, and day-to-day client coordination.
This role plays a key part in building long-term client relationships and supporting revenue growth for NOK Human Capital.
About us
NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.
Key Responsibilities
Support the management of a portfolio of B2B clients as a day-to-day point of contact.
Assist with client onboarding and adoption activities and help track milestones and value delivery.
Support the preparation of business reviews, reports, KPIs, and client presentations.
Monitor client health indicators, SLAs, and open issues, and escalate risks when needed.
Assist in identifying upsell and cross-sell opportunities and coordinate with sales and senior team members.
Help map client stakeholders and maintain organized account documentation and plans.
Support churn and retention analysis by gathering data and client feedback.
Maintain accurate CRM records, follow-ups, renewal timelines, and action items.
Requirements
Bachelor’s degree in Business, Marketing, Management, or a related field.
0–2 years of experience in Client Success, Account Management, Customer Support, or a similar role (internships are welcome).
Basic familiarity with CRM or ticketing systems such as Salesforce, HubSpot, Zoho, Zendesk, or Odoo is a plus.
Strong communication and relationship-building skills.
Good analytical and problem-solving abilities.
Very good written and spoken English; French is a plus.
Tech-savvy, proactive, eager to learn, and client-focused mindset.
- Department
- Commercial, Sales, and Business Development
- Role
- Customer Success / Client Relations
About NOK Human Capital
An Egyptian S.A.E. company, founded in 2018 with a clear vision to redefine benchmarks for the Human Resources Outsourcing industry by providing full-fledged HR Services to support companies offloading multiple processes and technologies, such as benefits and payroll, and focus more on its core business operations. We believe that human capital is a vital asset of any successful company, and a proper investment in this asset ensures achieving business objectives and accelerates the organization’s development and growth. As a part of the leading “NOX Holding” group, we are utilizing the group’s strong portfolios & networks in IT “HW & SW”, logistics, distribution, courier & shipping, in addition to financial & facilities management which give us an edge with our tailored solutions that makes our solutions easier, faster, effective and cost efficient to our partners.
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